At Pine and Petal, we are committed to ensuring your satisfaction with every purchase. Please review our return policy carefully.
Non-Custom Items: We gladly accept returns on non-custom pieces within 14 days of delivery. If you're not entirely satisfied with your purchase, contact our customer service team within the specified period for a return authorization. Items must be in their original condition, unused, and with all original packaging.
Custom Items: As our custom pieces are specially crafted to meet your unique preferences, we do not accept returns on these items. We take great care in producing personalized products, and each piece is created with meticulous attention to detail.
Initiating a Return: To initiate a return for non-custom items, please contact our customer service team at email@example.com within 14 days of delivery. We will guide you through the return process and provide a return authorization.
Refund Process: Upon receiving and inspecting the returned item(s), we will process your refund within 3-5 business days. Refunds will be issued to the original payment method.
Exceptions: If your non-custom item arrives damaged or defective, please notify us within 48 hours of delivery, providing images and details. We will promptly address the issue and arrange for a replacement or refund.
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item is damaged or defective.
We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, feel free to reach out to our customer service team. Thank you for choosing [Your Ecommerce Store].